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Frequently asked questions

Do you have any question? Uula the reindeer will most probably have the answer here. Have a look of this Questions & Answers and, in case you don't find what you are looking for, use the Chat / Help tab of our site to ask your question and we will answer you as soon as possible.

teacher reindeer mascot

1. Is the thermal clothing included in the safari?

2. Can I rent the thermal clothing without taking part on your safaris?

3. Will we see the Aurora Borealis for certain?

4. Can children participate on the snowmobile safaris?

5. How will the children travel on the husky safaris? (notice that this applies to ROVANIEMI husky safaris)

6. Do children get a discount?

7. Do I need a driver’s licence for snowmobiling?

8. How do I make a booking?

9. What if it’s cold outside?

10. What if I crash the snowmobile? What is the self-liability waiver?

11. Can I join if I’m pregnant?

12. Can I join if I’m on a wheelchair? (notice that this applies to ROVANIEMI safaris)

13. Do I get to drive my own snowmobile for the safari?

14. Can I get the single driving supplement for the husky safari?

15. Will it be dark in the evening?

16. How long does the winter season last? And the other seasons?

17. Will you pick us up for the safari?

18. Can I take my own car to the reindeer and husky farms?

19. What if I’m late?

20. Can I pay by credit card?

1. Is the thermal clothing included in the safari?

The thermal clothing is included in all of our safaris, unless otherwise mentioned. The thermal clothing include warm overalls, boots and woollen socks, gloves, scarves and hats. For snowmobiling we also provide helmets and balaclavas.

2. Can I rent the thermal clothing without taking part on your safaris?

Yes you can. We rent out our thermal clothing for the price of 20€/person for day+night.

3. Will we see the Aurora Borealis for certain?

Since the Northern Lights are a natural phenomenon and don’t have timetables, we can never guarantee that they will be visible. We always carry on with the safaris regardless of the weather, since it can change very fast here in Lapland. We do not refund the safaris, even if the Northern Lights are not visible.

northern lights reindeer mascot

4. Can children participate on the snowmobile safaris?

Children are fine to join our snowmobile safaris unless otherwise mentioned. They will be travelling in a sledge pulled by our guides snowmobile. Children over 140cm tall can sit on the back of the snowmobile as passengers, when they pay the adult price for the safari.

5. How will the children travel on the husky safaris? (notice that this applies to ROVANIEMI husky safaris)

This depends on the excursion. Children will mainly travel on one big husky sledge. Due to safety reasons, the staff at the husky farm is entitled to decide whether the child will travel on the big sledge or a small one. During Husky Safari 10km adults drive the sledges in pairs and all the children are together in one big sledge that the guide from the Husky Farm is driving. During Family Safari with Huskies 3km whole family (max. 2 adults + 2 children) can be in one sledge.

6. Do children get a discount?

Children aged 4-14 years are entitled to a 25% discount during the period of 1st Dec – 7th Jan and 50% during other times. Children under 4 years old are free of charge. Please note that different prices apply to husky and reindeer safaris.

Even though teenagers 15-17 years old are considered as adults, they are not allowed to drive the snowmobiles or required to sign the commitment form.

7. Do I need a driver’s licence for snowmobiling?

According to Finnish law you are allowed to drive a snowmobile if you have valid driving licence with a classification of minimum T, A1, A or B. Generally this means that you need to be over 18 years old and have a valid driver’s licence to drive a car or a motorcycle. Driver’s licences issued by countries that have not signed the Road Traffic Convention of Geneva or Vienna, are not valid in Finland. Countries like this are for example mainland of China.

NOTE! Take the driving lincense with you on the snowmobile safaris as the Police may check the validity of the license during the safari!

8. How do I make a booking?

You can book safaris directly from our online webstore at www.laplandsafaris.com where you can also make the payment online. You can also book safaris directly at our office upon your arrival, but we cannot guarantee availability for late bookings.

It is best to make a online booking far in advance to ensure availability. During our winter season we are very busy and often have fully booked excursions.

You can read from this link our terms and conditions.

9. What if it’s cold outside?

The winter in Lapland is always cold. We do not cancel our safaris due to weather conditions. If the weather is -20C or below, the children will be transferred to venues by car in our snowmobile safaris. This is purely for safety reasons.

If the weather is very cold, we recommend you to not use any lotions or moisturizers on your face!

More layers of clothing will keep  you warm.

10. What if I crash the snowmobile? What is the self-liability waiver?

The driver of the snowmobile is held liable for damages caused to the vehicle. The maximum personal liability is 980€ per person/snowmobile/accident.

The self-liability waiver reduces the amount of maximum self-liability from 980€ to 150€. The self-liability waiver costs 15€ per driver and can be bought on our webstore as an optiontional for all our snowmobile safaris, or on spot before safari. The self-liability waiver is personal.

If you have booked your safari already, you can still buy the self-liability waiver from the following links. Please, make sure that you choose the right destination and the date of the activity that you have already booked:

Rovaniemi
Saariselkä
Levi
Ylläs
Luosto

11. Can I join if I’m pregnant?

Our snowmobile and husky safaris are not suitable for pregnant women due to the vibrations of uneven tracks and the exhaust fumes of the snowmobiles.

12. Can I join if I’m on a wheelchair? (notice that this applies to ROVANIEMI safaris)

If you are comfortable sitting on a sledge, you can participate on the following snowmobile safaris:

Snowmobile Safari to Wilderness
Fishing Experience by Snowmobile
Aurora Borealis Safari by Snowmobiles - From December to February
Aurora Borealis Safari by Snowmobiles - March

In Rovaniemi reindeer safaris are nota suitable for clients with wheelchairs, while the husky safaris are suitable.

Please note that participating on these safaris always depends on the condition of the individual.

13. Do I get to drive my own snowmobile for the safari?

The prices of our snowmobile safaris are always per person, when two persons are sharing one snowmobile.

If you wish to drive your own snowmobile on the safari, you can purchase the single driving supplement. The single driving supplement costs 45€/1-4h and 85€/4+ hours. This is personal and added to the price of the safari. You can purchase this suplement when booking any snowmobile safari online.

14. Can I get the single driving supplement for the husky safari?

Depends on the excursion and destination. Please, contact us using the Chat / Help tab of the site and tell us which safari you want to book, when and in which destination and we will contact you as soon as possible.

15. Will it be dark in the evening?

In the middle of winter in Lapland the sun can only be seen a couple of hours during the day. Have a look of our post of Hours of daylight in Lapland in our blog.

Here are some approximate examples about the times for sunrise-sunset in Lapland:

Rovaniemi:
Mid-December 11:00-13:30
Mid-January 10:30-14:30
Mid-February 8:30-16:30
Mid-March 6:30-18:30
Ivalo:
4.12.-8.1. Kaamos time; sun doesn’t rise above the horizon at all
Mid-January 11:00-13:30
Mid-February 8:30-16:30
Mid-March 6:30-18:00

We encourage you to take part on our excursions in the dark time of the day too. The wintry forests are mystical in the dusk and dark.

16. How long does the winter season last?

Our winter season starts December the 1st and lasts until the 15th of April. There is not enough snow on the ground for snowmobiling, husky or reindeer safaris before and after these times.

Our summer safaris in Rovaniemi, Levi and Saariselkä are operated from the 1st of June until the end of August.

In Rovaniemi, we offer some excursions in May, September and November too, but it is a very quiet time for us. More information about these safaris are available on request.

17. Will you pick us up for the safari? 

Pick ups for activities in Rovaniemi

We offer pick-ups from the following hotels: Santa Claus Holiday Village, Snowman World, Lapland Hotel Ounasvaara Chalets, Lapland Hotel Sky Ounasvaara and SantaSport resort.

For other accommodations, the meeting point for the safaris is Lapland Safaris Office in Koskikatu 1 (Rovaniemi city center). Our office is very within a walking distance from all the hotels in the center.

We will send you the pick up and/or meeting time by email after the confirmation.

Have a look of the map below to find your hotel and our office.


18. Can I take my own car to the reindeer and husky farms?

The reindeer and husky farms don’t allow walk-in visits. You can only visit these farms by joining our safaris. On our safaris we will transfer you to the farms as a group due to organizational reasons.

19. What if I’m late?

The meeting time for our safaris is always before the starting time of the safari. The safari starting time is the time when the whole group is clothed and ready to go. We will not keep the whole group waiting for customers arriving late.

20. Can I pay by credit card?

Lapland Safaris accepts the following credit cards: Visa, Visa Electron, American Express, Master Card, Maestro and Diners Club International.

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