The coronavirus pandemic has changed the way we encounter people and have experiences. We are proud of the fact that the unique northern nature that surrounds our locations offers a clean, safe and incomparable environment for our guests to enjoy. In addition to these pure nature experiences, we also want to guarantee the safety of our guests and employees with various measures.
24 HOUR FREE CANCELLATION
With us you can cancel even 24 hours before excursion and pay only the office fee 25€ per booking.
Hand sanitiser is easily accessible for both customers and employees. Hand sanitiser stations are available in key locations in the hotel’s public areas, such as hotel and restaurant entrances, hotel lobby, reception, bars, meeting rooms and near the lifts in the hotel corridors.
We keep a safe distance (1–2 metres) from customers and employees and make sure to keep it. We ensure this also by instructing customers with various reminder signs and during service situations. Chairs and tables are placed further apart from each other in the public areas, restaurants and meeting rooms.
FACE MASK REQUIREMENT
When safety distance is not possible to keep, all of our employees are using PPE masks. During these situations, f.e. during transfers and safari clothing situations, we also require our guests to use PPE masks.
Now majority of our excursions are bookable also privately. Only you, your family and our guide.
EQUIPMENT AND CLOTHING DISINFECTING
We have identified possible risks and planned the most effective ways to minimise them. We disinfect the equipment and clothing after every use.
EXCLUSIVE WILDERNESS LOCATIONS AND PRIVATE RESTAURANTS
We have enhanced cleaning and disinfecting of all the premises we use, also in our private restaurants. In top of that, we only serve one group at the time and have increased the space between restaurant seating.
We want to secure the health of all our guests and employees, so please do not visit our excursions if you have coronavirus-related symptoms. Our employees are also not allowed to come to work if they show any symptoms. Further information on coronavirus symptoms is available here!