Terms & conditions for online bookings

Terms of agreement

Terms & conditions for weekly safaris for consumers

The following terms and conditions shall be applied for Weekly Safaris offered and delivered during all seasons by Lapland Safaris AC Ltd, Lapland Safaris North Ltd and Lapland Safaris West Ltd and Snow Games Ltd (“hereinafter referred to as the "LS") thru its Weekly Safari Programmes in following destinations: Rovaniemi, Levi, Ylläs, Saariselkä, Pohtimo (Bear’s Lodge), Luosto and any other area of where the services are delivered.

COMMERCIAL TERMS

Services and Prices:

The prices and the services offered and to be delivered by LS under these Terms & Conditions for Weekly Safaris are set out in the program descriptions for each weekly program service. The given prices include VAT according to the Taxation Laws and Regulations of Finland. LS reserves the right to change the prices in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of LS.

Reservation:

Reservation received by LS is considered as confirmed upon reservation confirmation send by LS to the consumer. Payment options will be presented in our webstore, or in case of reservations made on the spot, during the booking process.

Payment service provider

As the implementer and payment service provider, Paytrail Oyj (2122839-7) collaborates with Finnish banks and credit institutions. Paytrail Oyj is shown as the payee on the account statement or credit card bill and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

https://www.paytrail.com/en/consumer/information-about-paying

Cancellation terms:

Total cancellation:

  • 8 days or more prior to arrival: cancellation fee € 25,00

  • 7-1 days prior to the arrival or no show: 100% of the value of the order confirmation

In case of private safaris, the following terms will apply:

  • More than 14 days prior to the arrival: cancellation fee € 100,00.

  • 14-1 days prior to the arrival or no show: 100% of the total amount.

For cancellations, please contact info@laplandsafaris.fi and refer to your booking number. Or call +358 (0)16 3311 200.

Changes:

All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of LS.

Child Policy:

For children of age 4-14 years LS will apply special child rates. Children (4-14-year-olds) receive a 25% discount during the period 1 Dec  – 7th Jan and a 50% discount at other times. This discount entitles children to a seat in a sled pulled by a snowmobile driven by the guide. Children over 140 cm in height are allowed to sit on the snowmobile when paying the adult price. Please note that different terms and prices apply to husky and reindeer safaris.

Pregnant women:

Pregnant women should not use the snowmobile or the sledge pulled by the snowmobile as the vibrations and exhaust fumes may be harmful. If the programme requires special organisation (e.g. additional transport), LS shall not be responsible for the possible extra costs.

GENERAL TERMS & CONDITIONS

Definitions

”LS” is the following company specified in the Offer, Order Confirmation or Execution Form:  Lapland Safaris Ltd (Business ID: 2320997-4).

“Consumer” is a person, who has delivered the Order or other way confirmed the booking to LS.

hereinafter each alone “Party” and together “Parties”.

“Order” is any documentation in written form, from the Consumer to LS to make a booking.

“Order Confirmation” is any documentation from LS to the Consumer including prices and specifications of the services and confirming the availability of the ordered services.

Service language

Language used for guiding and during all services is English if not otherwise stated or agreed.

The Disclosure and processing of personal data

Under the GDPR, The Consumer will be disclosing Personal Data to the LS in order the LS to perform its tasks. LS is a individual Data Controller in relation to the Consumer.

The disclosure of the Personal Data may include but is not limited to following type of data:

  • The Consumer’s identification information including but not limited to name, age, and dress information.

  • Contact person(s)

  • Customer/Order number

  • Passport number

  • Services ordered and delivered

  • Information concerning underage Customers

  • Information of one´s health and/or allergies

The purposes and means of processing of Personal Data of the Customer determined by the LS are to be found in the Privacy Policy section of these General Terms & Conditions.

Liability

LS shall exercise pro-activity, contingency, due diligence and appro-priate health and safety measures in accordance with the laws and regulations of Finland and Finnish standards of recommended practices of program services at all times when delivering offered services under these terms and conditions.

Liability Insurance

LS has a General Third Party Liability Insurance for bodily injury and property damage according to the terms and conditions of If P & C Insurance Company Ltd.

Motor Liability Insurance

All the coaches or other motorized transport vehicles used in traffic in Finland must have valid Motor Liability Insurance. Compensation for damages or injury resulting from a road accident shall be cov-ered by the valid Motor Liability Insurance of the vehicle that caused the accident.

Under the provisions, any person suffering bodily injuries is entitled to receive compensation for the cost of medical treatment, pain and suffering, and handicap, in accordance with the terms and condi-tions of Motor Liability Insurance and laws and regulations of Fin-land. Compensations are based on tariffs in accordance with laws and regulations of Finland and orders of the Finnish authorities.  Damages for property are by law limited up to EUR 3.300.000. But if an injured party has willfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation.

Snowmobiles in Safaris

All snowmobiles used in safaris are insured as required by Finnish law and the coverage is subject to the above mentioned Motor Liability Insurance terms and conditions. Safari participants are held liable for damages caused to snowmobiles. The amount of the compulsory deductible expense is at most €980.00 per driver/ snowmobile/ incident. The driver of the snowmobile must be at least 18 years of age and in possession of a driver’s license valid in Finland. The driver of the snowmobile has to be able to present the driving license during the safari as the Police may check the validity of the driving license during the safari. Finnish law prohibits driving a snowmobile under the influence of alcohol. As the responsible safari organizer, LS reserves the right to change the routing, schedules and duration of the excursions if necessary, due to prevailing weather conditions, or if deemed advisable due to safety reasons and the comfort of the participants.  LS also reserves the right to discontinue the safari if a participant is seen as a potential danger to him/herself or to others, or is in poor health.

Other Injuries

LS may only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of the LS or its employees or sub-contractors or by the provision of faulty equip-ment. LS is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer. Person-al travel insurance is always highly recommended.

Program services e.g. snowmobile and husky safaris can be physically demanding and the participants may be exposed to different kinds of physical strain. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, or if she is pregnant, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she acknowledges that he/she participates in the Service at his/her own risk.

Animals

All animals used in the Services (reindeer rides, horse rides and husky rides) are trained as far it is possible for the activity. However, behav-iour of animals can never be fully predicted and therefore, in order to reduce risks, given safety and other instructions have to be obeyed.

Force Majeure

The Seller shall not be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Seller’s operations due to a similar cause (including but not limited to war, strike, lockout, impossible or unsafe weather conditions to perform Services, e.g. lack of snow).

If encountered a force majeure condition, the Seller shall immediately notify the Buyer in writing thereof and shall keep the Buyer fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions the Seller shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under the Contract.

Applicable Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Finnish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland (in Finnish: Lapin Käräjäoikeus), placed in Rovaniemi, shall be the court of first instance.

Severability

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or en-forceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.

Privacy Policy

Privacy policy pertaining to Seller’s customer, partnership and marketing information can be found at https://www.laplandsafaris.com/en/privacy-policy.